Orkanen Irma: KUNDUPPDATERING September 2017

22nd Sep 2017
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Uppdatering: 19 September

Dream Yacht Charter founder, Loic Bonnet, says: “Our priority is the well-being of our staff, customers and partners in areas affected by Hurricane Irma and those now feeling the force of Hurricane Maria. We’re in contact when communications allow with BVI and St. Martin and all other bases are operational. We’re also focussing on customers with future bookings in the region and keeping them updated and supported as the recovery progresses and the weather situation develops.”

“The community spirit and generosity from those living outside the affected areas is so heartwarming to see. We fully support this employee fund set up by some of our yacht owners, which is raising funds for our staff on the ground in St Martin and the BVI who have lost their homes and all personal belongings. Our people are facing such hardship and it’s wonderful how much our yacht owners care for our staff and to see such community spirit in action.”

“The economic impact of this year’s hurricane season is particularly hard for people living and working on these islands, as they rely heavily on tourism. For us at Dream Yacht Charter, we’ll be able to bear the loss of business in these regions and our boats and buildings are insured. However, I’ve been in the charter business for many years and I have total faith in the Caribbean’s ability to recover and rebuild such a special part of the world.”

Operational Status
St. Martin: We’ve received initial reports for St. Martin and a triage assessment of our fleet has been made. Our team is working hard to restore operations, liaising with insurance teams and reallocating bookings to available boats. Based on current information, we expect to be operational in St Martin within the coming weeks.

BVI: Our BVI staff returned to Tortola after regrouping and stocking up with much needed supplies in Puerto Rico to commence the complex task of assessing all boats in the fleet and restoring our base facilities to operational. Operations were re focused in preparation for the arrival of Maria, our priority is the safety of our people. The authorities are in the process of restoring the island’s infrastructure and communication and power networks are intermittent. We will share further update as soon as we can.

Cabin charters departing from St Martin and Tortola for October are being rescheduled to other departures and we plan to resume normal operations from mid-October/November.

Customer Bookings
We are so proud of the commitment our ground staff in the affected areas continue to show to the company, our customers and the industry. While we are working to resume operations, we’re mindful that it needs to be at a pace our staff and the locations can bear.

If you have a booking for St. Martin in September or the BVI between September and October, our team are available to help you to reschedule to other locations. Charters are being accommodated from other unaffected bases throughout the Caribbean and Worldwide. Our lines are busy and your patience is appreciated. We have reallocated numerous boats from other locations and added many new yachts to our fleet, and plan to be ready to accommodate November charters in this part of the Caribbean.

 

Uppdatering: 7 September

Dream Yacht Charter grundare, Loic Bonnet, ger följande uttalande om orkanen Irma:

”Vi är djupt ledsna av rapporterna om orkan Irmas påverkan.”

 

”Vi har personal runt om i Karibien och våra tankar är med dem och alla som blir drabbade av denna förödande storm. Starka, motståndskraftiga nationer utgör denna speciella del av världen och vi kommer att stödja deras väg tillbaka.”

 

”Vi är otroligt stolta över de ansträngningar som vår personal har gjort för att mildra skadorna och skydda våra gäster och båtar. Tyvärr är det här en storm av oöverträffad omfattning och omfattande skador har uppstått.”

 

Operativ status
Vi utvärderar för närvarande orkanen Irmas påverkan på våra baser i Karibien. Alla våra baser förblir operativa förutom:

  • Tortola
  • St. Martin

 

Kundbokningar
Kunder med charter som planeras att avvika från de drabbade baserna i september bör kontakta vårt bokningskontor för att planera om.

 

För kundrådgivning
Vi kommer att hålla våra kunder uppdaterade här och kunder med Caribbean charter kan ringa vårt säljteam för råd. Våra kontor i Karibien gör deras bästa för att återställa kontoren under denna mycket utmanande och svåra tid. Ditt tålamod och förståelse uppskattas.